Returns & Exchanges
At Utz Quality Foods, we strive to ensure every snack arrives fresh and delicious; if you are unsatisfied with your order, we offer a 30-day return policy for unopened items or quality-related concerns.
Contact Customer Support
Reach out to our Utz Customer Care team within 30 days of your purchase with your order number and details regarding the issue.
Provide Proof of Purchase
Submit a photo of the product packaging, including the expiration date and batch code, to help us maintain our high quality standards.
Receive Authorization
Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) or process a direct replacement if applicable.
Refund Processing
After approval, a refund will be issued to your original payment method within 7-10 business days, excluding original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing